Privacy policy
This policy explains what information we collect when you use this website or start an online consultation, how we use it, who we share it with, and the choices you have. Health information you give us as a patient is also protected by HIPAA and the California Confidentiality of Medical Information Act; the Notice of Privacy Practices below explains those rights.
What we collect
Information you give us
- Contact and identity details: name, date of birth, address, email, phone number, and a government ID where required to verify identity before prescribing.
- Health information you enter in a consultation intake: medical history, current medications, allergies, symptoms, photographs you choose to upload, and answers to screening questions.
- Payment information, which is processed by our payment processor. We do not store full card numbers on our servers.
- Messages you send us by email, phone, or through the consultation platform.
Information collected automatically
- Device and usage data: IP address, browser type, pages visited, referring page, and approximate location derived from your IP address.
- Cookies and similar technologies used to keep you signed in, remember preferences, and measure how the site is used. You can block cookies in your browser; parts of the consultation flow may not work without them.
We do not use advertising trackers or pixels on pages where you enter health information.
How we use it
- To provide the consultation: your intake is reviewed by a licensed prescriber, and if a prescription is written, it is transmitted to Farmacia Anaheim to be prepared and delivered.
- To verify identity, prevent fraud, and confirm you are located in a state where we operate.
- To communicate with you about your consultation, prescription, shipping, refills, and safety information.
- To process payment and issue refunds.
- To comply with pharmacy, medical, and telehealth laws, including record-keeping requirements.
- To improve the website, using aggregated data that does not identify you.
We do not sell your personal information, and we do not share health information with advertisers.
Who we share it with
- Your prescriber. A clinician licensed in California who reviews your intake and decides whether treatment is appropriate.
- Farmacia Anaheim. The licensed pharmacy that prepares and dispenses your prescription.
- Service providers that host the website and consultation platform, process payments, send email and text notifications, and ship medication. They may use your information only to perform those services for us and are bound by contract, and where health information is involved, by business associate agreements under HIPAA.
- Regulators and law enforcement when required by law, including the California State Board of Pharmacy, the Medical Board of California, and prescription monitoring programs (CURES).
- A successor if the business is sold or merged, subject to this policy.
Your choices and rights
- You can ask us to correct or delete your account information, or to stop marketing emails, at any time by emailing support@farmaciarx.com. Medical and prescription records must be kept for the period required by law and cannot be deleted on request.
- California residents have the right under the CCPA/CPRA to know what personal information we collect and how it is used, to request deletion, to correct inaccurate information, and not to be discriminated against for exercising those rights. Medical information covered by HIPAA and the CMIA is handled under those laws instead. To make a request, email support@farmaciarx.com or call (714) 215-4740. We will verify your identity before responding, within 45 days.
- We do not sell or share personal information for cross-context behavioral advertising, so there is no opt-out to exercise.
Security and retention
Information is transmitted over encrypted connections and stored on access-controlled systems. Health records are retained for at least the period California law requires for pharmacy and medical records. No system is perfectly secure; if a breach affects your information, we will notify you as the law requires.
Children
The online-care program is for adults 18 and over. We do not knowingly collect information from anyone under 18 through this website.
Changes
If we change this policy, we will post the new version here with a new effective date. Material changes affecting how we use health information will also be sent to the email on your account.
Notice of Privacy Practices (HIPAA)
Farmacia Anaheim (941 S Euclid St, Anaheim, CA 92802) and the prescribers who participate in FarmaciaRx are required by law to keep your protected health information (PHI) private, to give you this notice, and to follow it.
How we may use and disclose your health information
- Treatment. To prescribe, prepare, dispense, and coordinate your care, including sharing information between your prescriber, our pharmacists, and other providers involved in your care.
- Payment. To bill you or your health plan and to verify coverage.
- Health care operations. Quality review, training, licensing, accreditation, and business planning.
- Reminders and alternatives. To remind you about refills and to tell you about treatment options.
- As required by law. Including reporting to public health authorities, the FDA (for adverse events and recalls), the California State Board of Pharmacy, CURES, law enforcement with a valid order, and to prevent a serious threat to health or safety.
Other uses and disclosures, including most uses for marketing, any sale of PHI, and disclosure of psychotherapy notes, require your written authorization, which you can revoke at any time in writing.
Your rights
- To inspect and receive a copy of your health record, including an electronic copy.
- To request a correction to your record.
- To receive a list of disclosures we have made other than for treatment, payment, and operations.
- To request restrictions on how we use or share your information. We must agree to a request to restrict disclosure to a health plan for a service you paid for in full out of pocket.
- To ask us to contact you in a specific way or at a specific address.
- To receive a paper copy of this notice on request.
- To be notified if a breach compromises your unsecured PHI.
Complaints
If you believe your privacy rights have been violated, contact our Privacy Officer at Farmacia Anaheim, 941 S Euclid St, Anaheim, CA 92802, (714) 215-4740, support@farmaciarx.com. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Washington, DC 20201, or at hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.
Changes to this notice
We reserve the right to change this notice and to apply the revised notice to information we already hold. The current notice is posted on this page and in the pharmacy.